Refund Policy

1. Overview

At Beatrix Innovative IT Solutions, we are committed to delivering high-quality IT services. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through beatrixtech.in. Please read this policy carefully before making a purchase.

2. Website Development Services

• Before Work Begins: A full refund will be issued if you cancel before any work has commenced, minus any payment processing fees.
• During Development (up to 50% completion): A partial refund of 50% of the total project value may be issued at our discretion, based on work completed.
• After 50% Completion: No refund will be issued once the project has crossed 50% completion, as significant resources have been committed.
• After Delivery: No refunds are applicable once the final deliverable has been handed over and approved by the client.

3. SEO Services

• SEO is a long-term, results-based service. Refunds are not provided for SEO packages once the service period has commenced.
• If you are unsatisfied with our SEO services, please contact us at business@beatrixtech.in and we will work to resolve your concerns.
• Monthly SEO retainers are non-refundable once the billing cycle has started.

4. Combo Packages

For combo packages (Website + SEO), refund eligibility is assessed separately for each component based on the policies above. The SEO component is non-refundable once initiated, while the website component follows the development refund schedule.

5. Non-Refundable Items

• Domain registration and renewal fees
• Third-party software licenses or subscriptions purchased on your behalf
• Rush or expedited service fees
• Consultation fees for completed sessions
• Payment gateway processing fees

6. Refund Process

To request a refund, please follow these steps:

1. Email us at business@beatrixtech.in with your order details and reason for the refund request.
2. Our team will review your request within 3–5 business days.
3. If approved, refunds will be processed to the original payment method within 7–10 business days.
4. You will receive a confirmation email once the refund has been processed.

7. Disputes

If you believe a refund has been incorrectly denied, please contact us at business@beatrixtech.in. We are committed to resolving disputes fairly and promptly.

8. Contact Us

For refund-related queries:
Beatrix Innovative IT Solutions
Email: business@beatrixtech.in
Website: beatrixtech.in